Course Details

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Title of Course:	BIIAB Award in Conflict Management:

Reference:	ACM

Price:	£ 100.00

Start Date:	TBC

Course Length:	1 Day

Location:	Nationally

Trainer:	Peter Hall Nicky Delaney

Legal Info:

Accreditor:	BIIAB

Exam:	Multiple Choice

Details:	The BIIAB Award in Conflict Management helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. This award has been designed in conjunction with management specialists in the licensed retail sector. Incidents of workplace violence can range from relatively minor problems of customers causing nuisance in a premises to serious incidents involving physical abuse and damage to property.

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